Refund & Cancellation Policy

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1. Introduction

PMBSS Crowdfund is a charitable platform dedicated to collecting donations for social causes. We are committed to transparency, accountability, and ensuring that your contributions are used effectively for the intended purpose.

This Refund & Cancellation Policy outlines the terms and conditions regarding donations made through our platform. Please read this policy carefully before making a donation.

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2. Donation Policy

2.1 Voluntary Contribution

All donations made to PMBSS are voluntary. We do not pressure or force anyone to donate. Your contribution is a personal choice and a generous act of kindness.

2.2 Use of Donation

Donations received are used for the specific cause or product selected during the donation process. PMBSS is committed to:

• Utilizing funds for the designated purpose
• Maintaining transparent financial records
• Providing regular updates on projects and impact
• Ensuring accountability in fund utilization

2.3 80G Tax Exemption

PMBSS is registered and eligible for 80G tax exemption benefits under the Income Tax Act, 1961. Donors may be eligible for tax benefits subject to applicable laws. Please consult your tax advisor for more information.

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3. Refund Policy

3.1 General Refund Policy

• No Refunds for Voluntary Donations: Once a donation is made, it cannot be refunded as it is considered a voluntary charitable contribution.
• No Cancellations: Donations cannot be cancelled once they are successfully processed.
• No Partial Refunds: We do not offer partial refunds for any donation.

3.2 Exception Cases

In exceptional circumstances, we may consider refund requests on a case-by-case basis:

• Duplicate Transaction: If you accidentally make duplicate donations for the same cause, we will refund the extra amount after verification.
• Technical Error: If there was a technical glitch that resulted in an incorrect transaction, we will work to resolve the issue.
• Fraudulent Transaction: If an unauthorized transaction occurred, please contact us and your bank immediately.

3.3 How to Request a Refund

To request a refund in exceptional circumstances, you must:

• Email us at info@pmbss.in within 7 days of the transaction
• Provide the transaction ID, date of donation, and donation amount
• Explain the reason for the refund request
• Attach any supporting documents (if applicable)

3.4 Refund Processing Timeline

• Review Period: We will review your request within 7-10 business days
• Approval: If approved, the refund will be processed within 7-15 business days
• Method: Refunds will be processed through the same payment method used for the original transaction
• Bank Processing Time: Additional time may be required by your bank or payment processor

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4. Cancellation

4.1 Donation Cancellation

Once a donation is successfully processed, it cannot be cancelled. We encourage donors to review their donation details carefully before confirming the transaction.

4.2 Recurring Donations

If we offer recurring donation options in the future, you may cancel your subscription at any time by contacting us at info@pmbss.in.

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5. Dispute Resolution

5.1 Contact First

If you have any concerns or disputes regarding your donation, please contact us directly at info@pmbss.in. We are committed to resolving any issues amicably.

5.2 Chargeback Process

If you initiate a chargeback with your bank or credit card provider without contacting us first, please note that:

• We will provide evidence of the voluntary donation to the payment processor
• The chargeback will be contested based on our terms
• Additional fees may be incurred

5.3 Jurisdiction

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Miraj, Maharashtra, India.

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6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us: